Service Upgrade Suite

The after-sales service tailored to your needs

after-market service upgrade suite nimax

nimax Tanzania is your Expert Support Hub providing nationwide coverage for the brands we represent.

service upgrade partner nimax

 

The nimax Tanzania support program is created to guarantee the consistent performance of your installed equipment and reduce both unscheduled and scheduled downtimes.
We offer a set of flexible solutions to meet various operational requirements; this gives you the power to plan interventions and expenses, all while taking advantage of competitive rates. Thanks to our modular approach, you can select the options that best fit your company.
The nimax Customer Academy provides comprehensive technical training, empowering your technicians for routine maintenance and giving them the expertise to collaborate efficiently with our technology specialists.

Scheduled Assistance

This plan lets you schedule preventive maintenance, ensure response within a guaranteed timeframe, and gives you a dedicated priority line to the nimax Tanzania support desk.

Key Benefits:

  • Regular preventive inspections to minimize risk of urgent repairs.
  • Fully tailored packages designed to match your requirements and system features.
  • Priority Service for zero Minimum Time To Restore (MTTR).
  • Transparent service pricing with fixed rates for the entire contract period.
  • Priority Help Desk for instant technical support.

Available for:

  • Coding and Marking Systems
  • Inspection and Control Systems
  • Labelling Systems

Warranty Extension

This upgrade gives you the chance to lengthen the nimax Tanzania warranty protection by an extra 24 or 48 months for a minimal additional cost.
A straightforward, cost-effective way to enjoy favorable pricing and stable rates.

Key Benefits:

  • Warranty period extended by 24 or 48 months on top of the standard one-year coverage.
  • Zero repair costs for services performed at nimax Tanzania support centers.
  • Priority Service for immediate restoration and zero MTTR.

Available for:
Warranty extension

  • Domino Systems
  • Loma Systems
  • Nemesis Systems

Fullcare3 & Fullcare5

This solution is perfect for those who want comprehensive protection against any equipment issues. Choose between 3-year or 5-year total coverage for new marking systems.

Main Benefits:

  • All-inclusive technical support.
  • Both spare parts and labor fully included.
  • No travel charges.
  • 1 scheduled check-up within the first year included.
  • Discounted training throughout the contract.
  • Priority Service to ensure a zero MTTR.
  • MyNimax license available for the full contract term.

Available for:

  • Inkjet Series A i-Tech – Ax
  • Laser D320i – Laser D620i
  • TTO Series V
  • TIJ Series G i-Tech
  • P&A Series M i-Tech

Full3

Full5

nimax Customer Academy

The nimax Tanzania Customer Academy offers a broad spectrum of courses designed to:

  • deliver specialist expertise from industry leaders to your team members
  • enable seamless collaboration with our technical staff
  • support co-developed projects based on shared strategies.

Course examples include: “Operation and maintenance of technologies (basic and advanced)”, “Laser safety protocols”, “MID standards”, “Project management”, and more.

Key Benefits:

  • Immediate cost savings on maintenance and response thanks to nimax Tanzania help desk
  • In-depth study of safety and technical standards tailored to your sector.
  • Training courses designed around your goals.
  • Flexible delivery options.
  • Courses available at your facilities upon request.
  • Assistance for course funding, educational materials, and participation certificates.
  • Expert instructors skilled both technically and in training methods.

Available for:

  • Coding and Marking Systems
  • Inspection and Control Systems
  • Labelling Systems

Season Check

This service module acts preventively, scheduling interventions to resolve potential faults in advance and reducing related risks, with a custom approach to scheduling visits.

Key Benefits:

  • Regular preventive inspections to minimize system failures.
  • Maintains your equipment in top condition and supports quality certification processes.
  • Scheduled preventive planning.
  • Complete package customization based on your system and preferences.
  • Priority scheduling for all interventions.
  • Discounted pricing.
  • Access to a special discount plan.

Available for:

  • Coding and Marking Systems
  • Inspection and Control Systems
  • Labelling Systems